Frequently Asked Questions
Everything you need to know about our vibrant home collections.
How should I care for my Eleanor Bowmer ceramics?
Most of our ceramics are dishwasher and microwave safe, but to keep the vibrant patterns looking their best for years to come, we recommend hand washing with a soft sponge.
What are your shipping rates and delivery times?
Standard UK delivery typically takes 3-5 working days. Shipping costs are calculated at checkout based on the weight of your order and your location.
Do you offer international shipping?
Yes, we ship our colorful designs worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
What is your return policy?
We hope you love your purchase, but if you are not completely satisfied, you can return unused items in their original packaging within 28 days of receipt for a full refund.
Are your textiles sustainably sourced?
We are committed to quality and ethics. Our tea towels and cushions are printed in the UK using high-quality materials and eco-friendly printing processes whenever possible.
Can I change or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we have a very small window for changes. Please contact our customer service team immediately and we will do our best to assist you.